Connecticut Sales Tax

All rates are subject to Connecticut Sales & Use Tax (6.35%).

Age-based Rate Adjustments

The Ages 12–23 membership rate applies for the duration of the member's eligibility. Upon your 24th birthday, your membership will automatically transition to the All Access — Ages 24+ rate (up to $99/month), effective on the first billing date following your birthday. Ascent will not provide separate notice of this rate adjustment. By signing this agreement, you acknowledge and accept this rate change as a condition of the Ages 12–23 membership.

Cancellation

After the initial three-business-day cancellation window, the following applies:

• Cancellation requests must be submitted via the Update Membership Form at https://ascentclimbinggym.com/update-membership,
  
  or by written notice sent by certified or registered U.S. mail with delivery tracking to: Ascent Climbing Gym, LLC, 470 James Street, New Haven, CT 06513.

• Requests must be received at least 24 hours before your billing date. Requests received less than 24 hours before billing take effect at the following billing cycle.

• Cancellations take effect at the end of the billing cycle in which your requested cancellation date falls. No refunds will be issued for any unused portion of that billing cycle.

• Weekly memberships require a minimum of 4 billing cycles (4 weeks) before cancellation.

• Memberships are non-transferable.

• Ascent does not provide refunds for non-use or failure to cancel.

Membership Holds

Monthly and weekly auto-renew memberships may be temporarily paused (placed on hold) for absences of 10 or more days. During an approved hold, regular membership billing is suspended and replaced with a reduced hold fee. Holds are subject to the following terms:

• Hold requests must be submitted via the Update Membership Form at https://ascentclimbinggym.com/update-membership at least 24 hours in advance.No other form of hold request will be accepted.

• Each hold request requires a mandatory end date. Holds must be 10 or more consecutive days and may not exceed 120 consecutive days.

• Holds are not available on Prepaid or Fitness Center memberships.

• During an approved hold, regular dues will not be charged. However, the following hold fees plus applicable taxes will be charged at your renewal date:

  • Monthly memberships: $8/month

  • Weekly memberships: $2/week

• Your membership will automatically resume at your standard billing rate on your selected end date, or after 120 consecutive days, whichever comes first. Ascent will not provide advance notice before billing resumes. No action is required to resume your membership.

• If you need to extend your hold beyond your selected end date, a new hold request must be submitted before the end date expires. If no extension is submitted, regular billing will resume automatically.

• To resume your membership early, simply submit a new end date via the Update Membership Form at ascentclimbinggym.com/update-membership, or stop by the front desk and a staff member will reactivate your membership in person.

Family Membership Policy

Ascent may offer discounted Family Add On pricing for a member's spouse or romantic partner, and their children, provided they live in the same household. This offer does not extend to immediate or extended family (siblings, cousins, etc), roommates, dorm mates, or romantic partners who do not live together.

Family Add On pricing is only valid alongside an active, full-priced membership. If the primary membership is cancelled or placed on hold, any associated Family Add On memberships will revert to the standard full-price rate at the next billing cycle.

Special Cancellation Circumstances

Members (or their estates) may cancel without further payment obligation under the following circumstances, as required by Connecticut law:

• Relocation: If you permanently relocate more than 25 miles from any Ascent facility (or a substantially similar health club that will honor your membership), you may cancel without penalty for any period not yet rendered.

• Death: The member's estate will be relieved of any further payment obligation.

• Disability: If you become disabled, you may either (1) be relieved of payment for the period of disability, or (2) extend your membership term by the length of the disability. A certificate signed by a licensed physician, advanced practice registered nurse, or physician assistant is required.

• Gym Closure: If Ascent ceases operation at the New Haven location where this contract was entered into, you will have no further payment obligation.

To exercise any of these rights, submit a written request and supporting documentation via the Update Membership Form or by certified mail to the address above.

Disputes & Chargebacks

If you believe a charge is incorrect, please contact Ascent at info@ascentclimbinggym.com before filing a dispute with your bank or card issuer. We're committed to resolving billing issues quickly and fairly.

Filing a chargeback does not cancel your membership or release you from your financial obligations under this agreement. If a chargeback is filed for charges validly billed under this agreement, you agree to reimburse Ascent for the disputed amount plus any fees incurred as a result. Unpaid balances may be sent to collections.

Other Important Terms

Terms May Change
We may update these terms at any time. We will notify you of any material changes by email at least 30 days before they take effect. Your continued membership after that date means you accept the updated terms. If you don't agree, you may cancel before the changes take effect.

Contact Information
Please keep your contact information current on your account. You authorize Ascent to communicate billing, membership, and account information to you via the contact information you provide, typically by email.

Billing Statement Descriptor
Membership charges will appear on your credit or debit card statement as FSP ASCENT CLIMBING GYM or a similar variation. If you have questions about a charge, please contact us at info@ascentclimbinggym.com before filing a dispute with your bank or card issuer.

Governing Law
This agreement is governed by the laws of the State of Connecticut, including Chapter 420 of the Connecticut General Statutes (Health Clubs).

Copies of This Agreement
We’re happy to provide a signed copy of this agreement upon request. Contact us at info@ascentclimbinggym.com or ask a staff member at the front desk.

Updated 07/10/2026

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