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Personal Training Agreement
Please carefully review these terms and conditions before enrolling in a subscription or personal training plan.
By submitting this form, you, the Customer, are entering into an agreement with Ascent Climbing Gym LLC (“Ascent”) enabling Ascent to process credit card payments for personal training services as specified in the subscription form.
These terms apply only to personal training programs at Ascent Climbing Gym.
Plan Types
All passes and subscriptions are valid for the duration and number of weekly sessions indicated in the subscription or punch pass title. For example, "1x 50 min session" means one 50-minute personal training session per week.
Punch Pass
This option provides a specified number of prepaid sessions that are valid for one year from the date of purchase. Punch passes do not renew (charge your credit card) automatically.
Subscription
This is a recurring billing contract that automatically charges your credit card on a weekly basis unless canceled by either Ascent or the customer as per the terms of this agreement.
Discount Subscription
Save an additional 10% with a three-month commitment. This billing contract will renew automatically, every week, forever or until canceled according to this agreement. Early cancellation results in the loss of the 10% discount.
Fitness Center and Sauna Access
Under the terms of this subscription contract, the subscriber is entitled to full access to the fitness center and sauna. An active subscription status must be maintained utilize this access. Punch pass subscribers do not have access to these amenities.
Personal Training Sessions
Payment must be made in advance to confirm reservations.
Paid sessions remain valid for one year from the date of purchase. Ascent does not offer refunds for unused or expired sessions.
A minimum of 24 hours' notice is required for rescheduling or session cancellation to receive full credit.
Failure to provide at least 24 hours' notice results in forfeiture of the session, as Ascent compensates the assigned trainer in full.
Personal training sessions cannot be transferred or refunded, even in cases of non-use.
Sessions canceled by Ascent within 24 hours due to trainer unavailability remain valid for one year from the date of cancellation.
Customers will receive the full allotted time or rescheduling if a trainer is late. Customer lateness may result in a shorter session without compensation.
Payment Terms & Conditions
Payment and Subscription Agreement
This agreement is between the undersigned cardholder and Ascent Climbing Gym (Ascent) to authorize Ascent to process credit card payments for personal training and related services as specified on the provided form.
By submitting this form, the customer certifies their authorization as the cardholder for the provided credit card.
By submitting this form, the customer authorizes Ascent to charge the credit card for the total amount specified, including automatic recurring credit card payments (if applicable).
Subscription Terms & Conditions
(Not applicable to Punch Passes)
Customers agree to weekly credit card charges as specified on the subscription form.
Subscriptions renew automatically unless canceled according to the terms of this agreement.
The customer's weekly billing date is determined by the subscription activation date (e.g., sign up on a Wednesday, and billing will occur weekly on Wednesdays).
Customers can terminate their subscription directly in Acuity (scheduling software) or by submitting a subscription change request form at ascentclimbinggym.com/personal-training. Ascent does not accept verbal or other forms of cancellation under any circumstances.
A subscription hold option is available for up to six months in case of illness or disability, with a physician's note required.
Other Terms
This agreement is between Ascent Climbing Gym LLC and the customer, not with individual trainers.
Ascent will make every effort to maintain consistent availability with the chosen trainer, but for various reasons, trainers and availability may change from time to time.
Acknowledgement
By enrolling in the subscription plan or purchasing a punch pass, the Customer acknowledges having read, understood, and voluntarily agreed to the terms of this agreement.
Updated 10/2023